Help Center

Hello.

We would like to thank our customers for using Online Contact.
To provide better service quality, updates will be made as follows.

For further details, please refer to the information below.

■ Date and time: Non-stop service update between 07:00 and 08:00 on December 12, 2023
■ Influence: Occurrence of temporary short-term phenomenon
■ Update contents
1. ‘Attachment’ option added when delivering externally through trigger
2. Solving the problem of chat consultation not being possible in the mobile help center

The items below apply only to *.oc.nhncloud.com.
1. Improvement of callback list display in ‘Callback Assignment’ and ‘Callback Assignment Cancel’ menu
2. Add owner change function to IAM member management screen in cloud console
3. Improvement of the phenomenon in which line break processing is applied as paragraph processing in ticket details
4. Ticket list search performance improvement
5. Addition of group and person in charge option when creating tickets and transferring issues

Online Contact is working to provide better service.
Thank you.