[Ticket] How can I automatically forward the received inquiry?
Registered date : 2020.03.05
When setting trigger results, selecting 'Object' to 'Forward' option allows you to set up two types of external forwarding:
1. Forward : Forwarding
Forward the inquiry to the entered email address. There is no effect on the received ticket.
2. Forwarding: Forwarding and Ticket Completion
Forward the inquiry to the entered email address, and change the ticket status to 'completed'.