[Call] Can I access to the CTI widget only when accessing service with call permission?
Registered date : 2021.01.07
If you have call permission at any of the multiple services added to your organization, you can access the CTI widget by call icon displayed to all screens inside Online Contact. Also, when a phone call is assigned to you, you can receive a call even if you are not currently accessing to the relevant service.
Even when you are accessing to a service that you do not have call permission, you can still proceed CTI log in/out, or change status to ready, rest, work through the widget, but making outgoing call is only available in services with call permission.
If you press the 'Dial Up' button on a service that you lack call permission, you will be notified that you are not registered as a agent,or you do not have call permission in the service.